Shipping & Delivery

We ship across Indonesia via J&T Express and worldwide via DHL Express, with care taken to get your order to you quickly and safely. Here's everything you need to know.

Shipping Rates

Indonesia (Domestic)

Free shipping on all orders
Delivered in 2–5 business days

International

Free shipping on orders over USD 300
Delivered in 3–7 business days

Zone	Countries	Shipping Rate (USD)
Zone 1	Singapore & Hong Kong	USD 10 flat rate
Zone 2	Australia & New Zealand	USD 15 flat rate
Zone 3	Brunei, Cambodia, East Timor, Laos, Macau, Malaysia, Myanmar, The Philippines, Vietnam	USD 30 flat rate
Zone 4	USA, United Kingdom, South Korea	USD 35 flat rate
Zone 5	China, India, Maldives, Mongolia, Taiwan, Andorra, Austria, Papua New Guinea, Canada, Mexico	USD 40 flat rate
Zone 6	All other countries	USD 45 flat rate

Note: Our rates are based on competitive DHL International pricing.

Order Tracking

Once your order ships, we'll send you a tracking number by email. You can track your package anytime at J&T tracking page and DHL tracking page.

Shipping Policy

A few things to keep in mind:

Residential addresses only. DHL does not deliver to P.O. boxes, and a signature is required upon delivery.
Shipping to a business? Please include the company name before your name on the shipping address.
Stock availability. While we do our best to keep inventory accurate, occasional sell-outs happen. If an item in your order is unavailable, we'll notify you by email right away.
Holidays & promotions. During Balinese national holidays and sale events, deliveries may take a little longer. Thank you for your patience.

Customs, Duties & Taxes

Import duties and taxes are not included in the product price or shipping fee. These charges vary depending on your country and order value, and are collected by the carrier upon delivery — they are the customer's responsibility.

A few important notes:

All international shipments include a commercial invoice declaring the full purchase value. We are unable to mark orders as "gifts" to reduce customs fees.
If you refuse a shipment, you'll be responsible for the original shipping charges as well as any return fees incurred to get the parcel back to us.
Lemon Chic is not liable for damage caused during shipping or handling by third-party couriers.